Terms of Service
This translation is provided for convenience. In case of any discrepancy between this translation and the Dutch version, the Dutch version prevails.
1. Qnack role
Qnack provides a digital ordering, management and integration platform. Unless expressly stated otherwise, Qnack is a platform/intermediary and not the seller or preparer of the products. The restaurant tenant is responsible for menu information, allergen information, prices, availability, preparation, quality and order fulfilment. Towards its guests the restaurant must in particular: show prices including VAT and every extra charge (such as delivery, service or packaging costs) before the order is placed (Book VI of the Belgian Code of Economic Law); make the 14 allergens available before an online order is concluded (Regulation (EU) No 1169/2011, Articles 9, 14 and 44, and the Belgian Royal Decree of 17 July 2014), or clearly state how guests can get this information; and not sell or hand over alcoholic drinks to persons under the legal age (Belgian Act of 24 January 1977: no beer or wine under 16, no spirits under 18), if necessary by asking for ID at delivery or pickup.
2. Orders and payments
By placing an order you confirm that the details are correct. Prices are shown VAT-inclusive where legally required. Availability, delivery time and fees may change until the order is confirmed. Qnack is not the merchant of record for restaurant orders: payments are processed through the Stripe, Mollie or other payment provider account configured by the restaurant tenant. Qnack does not hold restaurant turnover in its own account for later payout to tenants.
3. Rules for restaurants (tenants)
Restaurant tenants must keep business details, menu and allergen information, payment provider configuration, access rights, complaint handling and acceptable use accurate. Where Qnack ranks or displays restaurants or locations, the order may depend on availability, location, opening hours, configuration, relevance, technical quality and manual or commercial settings. Paid placement (Featured in postcode search) is always labelled as such; the main ranking parameters are set out in section 16. Qnack may limit, suspend or terminate a tenant account or its visibility in case of fraud, unsafe or illegal offers, abuse, long-term non-payment, security risks, breach of these terms or legal duties. Qnack informs the tenant of the reasons at the latest when such a measure takes effect; a full termination is announced at least 30 days in advance, except for serious or repeated breaches or where the law requires immediate action. Changes to these terms for tenants are announced at least 15 days in advance by email or in the dashboard, unless a shorter period is legally required or needed against an unforeseen security risk. Tenants can contest decisions and submit complaints free of charge to support@qnack.be; we handle them within a reasonable time and communicate the outcome. Qnack is willing to engage in mediation in good faith. Reports of illegal content or offers can also be sent to support@qnack.be (illegal content reports).
4. Cancellation and withdrawal rights
For perishable goods, prepared meals, drinks and products made for a specific delivery, the consumer right of withdrawal does not apply under Belgian and EU law. Cancellation is possible only while the restaurant has not accepted the order or started preparation, unless the restaurant decides otherwise.
5. Accounts and acceptable use
You must use correct information, keep your account secure and not misuse the platform. Fraudulent orders, system interference, unauthorised access attempts or uploading unlawful, misleading or harmful content are prohibited. A courier login may be used by several couriers of the same restaurant; each device keeps its own session and the restaurant remains responsible for who uses its courier logins.
6. Tenant subscriptions and features
Restaurants may use paid packages or integrations. Subscriptions, invoices, entitlements and provider status may be managed through Stripe, Mollie, RevenueCat, Billit, Peppol or other configured services. Subscriptions and paid features are invoiced by 2Run, which applies the special VAT exemption scheme for small businesses (art. 56bis Belgian VAT Code). No VAT is charged. Qnack offers the Starter, Growth and Enterprise plans, billed monthly or yearly; prices, included features, renewal, cancellation and price changes are set out in the appendix (section 19). New tenants start with a free 14-day trial. If you add a payment method or start a subscription during the trial, it is billed automatically when the trial ends unless you cancel before that date. Without an active subscription, access to the dashboard is paused after the trial until you activate one. Available features depend on the package and technical configuration. Online payments through Qnack's built-in payment service (Qnack Payments, via Stripe Connect with a Stripe account in the restaurant's own name) carry a platform fee of 2% per successful online payment; no VAT is charged on it (Belgian small-business exemption). The fee is deducted automatically by Stripe on each payment, and Qnack issues the restaurant an invoice for it. When a payment is (partially) refunded through Qnack, the platform fee is refunded proportionally. If the restaurant connects its own Mollie or Stripe account, Qnack charges no commission. Qnack never charges commission on cash or pay-at-counter payments. Stripe or Mollie transaction fees are paid by the restaurant directly to that payment provider under its own terms. Qnack also offers an optional setup service for a one-time fee of €149 (no VAT charged, Belgian small-business exemption); setting up yourself stays free. For restaurants that were already customers before 28 October 2026, these fees apply from 12 November 2026. Qnack's restaurant services, plans, add-ons, Qnack Shop products and campaign credits are offered only to businesses for their trade or profession. At sign-up the restaurant confirms that it acts as a business and accepts these terms; Qnack records the date and version of that acceptance.
7. Add-ons and one-time digital purchases
Restaurants can add optional modules (add-ons) to their account from the Admin panel. Subscription add-ons (such as the WhatsApp order channel, AI Upsell, Billit Peppol invoicing, Pro operations, the Accountant package and Premium support) are billed per year, and Featured in postcode search per month, each at the price shown at checkout; they renew until cancelled. The loyalty card (stamp card) is no longer a paid add-on and, like email and push campaigns to consenting customers, is included free in every plan. Which add-ons are included in which plan and what they cost is set out in the appendix (section 19). Some add-ons, such as the Menu board, are a one-time purchase: you pay once and receive a non-exclusive and non-transferable licence to use that module for the restaurant account (tenant) that bought it, for as long as that account is active and Qnack provides the platform service. It is not a perpetual licence. The licence cannot be transferred to another account, resold or sublicensed. • Price tiers: the Menu board costs €50 one-time, or €29 for restaurants on the Enterprise plan at the time of purchase. The price shown at checkout applies. No VAT is charged (small-business exemption, art. 56bis Belgian VAT Code). • Payment and invoices: payment is processed by Stripe. 2Run issues an invoice for every purchase, available in the dashboard. Access is unlocked right after the payment succeeds. • No right of withdrawal (B2B): Qnack's restaurant services, plans and add-ons are sold only to businesses for their trade or profession. Under Belgian law (Article I.1, 2° of the Code of Economic Law) a business is not a consumer, so the statutory 14-day right of withdrawal for distance contracts does not apply. Paid add-ons are unlocked immediately and are not refunded, except where Qnack fails to deliver the add-on as described: in that case the restaurant can ask for a refund at support@qnack.be. Mandatory rules on unfair terms between businesses (Article VI.91/1 ff. of the Code of Economic Law) are not affected. • If the main subscription ends: a one-time add-on stays linked to the restaurant account. While the account has no active subscription, dashboard access, and therefore use of the add-on, is paused; when a subscription is reactivated on the same account, the add-on is available again without paying a second time. Ending the subscription does not lead to a refund of a one-time add-on. Account data, including menu-board settings and uploaded background images, stays available for export for 90 days after cancellation and is then handled according to the retention periods in our Privacy Policy.
8. Delivery, couriers and support
Delivery may be performed by the restaurant, its own couriers or external partners. Qnack provides tracking and communication features, but is not automatically responsible for delays, food quality or restaurant decisions. Contact the restaurant for order content and delivery; contact Qnack for platform issues.
9. Liability
Qnack provides the platform with reasonable care. To the extent permitted by law, Qnack is not liable for indirect damage, loss of profit, restaurant errors, allergen information entered by restaurants, or outages outside our reasonable control. Nothing in these terms limits liability that cannot be limited under mandatory law.
10. Platform operator
Qnack is operated by Halil Ertekin — 2Run, sole proprietorship, enterprise number 1038.480.317, establishment unit 2.389.747.824, VAT BE1038480317. Establishment address: Rollekens 83, 2400 Mol, Belgium. Email: halil@2run.be.
11. Governing law and disputes
These terms are governed by Belgian law unless mandatory consumer law provides otherwise. Contact support@qnack.be first; we try to resolve every complaint. Consumers can also turn to the Belgian Consumer Mediation Service (www.consumentenombudsdienst.be / www.mediationconsommateur.be). Disputes are handled by the competent Belgian courts.
12. Processing personal data for restaurants (Art. 28 GDPR)
For its customers' data (orders, contact details, marketing consents) the restaurant is the controller and Qnack (2Run) acts as its processor. This section is the data processing agreement between the restaurant and 2Run and forms part of these terms. • Instructions: 2Run processes the data only to provide the Qnack service and on the restaurant's instructions in the dashboard, unless the law requires otherwise. • Confidentiality and security: people with access are bound by confidentiality; 2Run takes appropriate technical and organisational measures (encrypted connections, per-tenant access control, backups, logging). • Subprocessors: the subprocessors are named in section 14 of the Privacy Policy. New subprocessors are announced at least 30 days in advance; the restaurant may object on reasonable grounds or cancel the subscription. • Transfers outside the EEA: only on the basis of the EU-US Data Privacy Framework (for certified recipients) or standard contractual clauses. • Breaches: 2Run reports a personal data breach without undue delay and at the latest within 48 hours of becoming aware of it. • Assistance: 2Run reasonably helps the restaurant with data subject requests, data protection impact assessments and questions from the supervisory authority. • End: after cancellation the restaurant can export its data for 90 days; after that it is deleted or anonymised, except what must be kept by law. • Audit: once a year, with reasonable prior notice and at its own cost, the restaurant can ask for information or an audit to demonstrate compliance. • Subject-matter, duration, nature and purpose: 2Run processes the data to provide the Qnack service to the restaurant for as long as the agreement runs and afterwards until the end of the export period below. Processing consists of storing, retrieving, transmitting and deleting data to handle the restaurant's orders, deliveries, payments, invoices, reservations and, with consent, marketing messages. • Types of personal data: name, e-mail address, phone number, delivery address and handover position, order data and order history, payment status (never the full card number), marketing consents and, for reservations, table, time and remarks. Qnack does not ask for special categories of personal data; if a customer writes them in a free-text field (such as a remark about an allergy), 2Run processes them only to carry out the order. • Categories of data subjects: the restaurant's customers and guests and, where the restaurant creates them in Qnack, its staff and couriers. • Subprocessors (Art. 28(2) and (4) GDPR): 2Run imposes the same data protection obligations as in this section on every subprocessor by contract and remains liable to the restaurant for that subprocessor's performance. • Infringing instructions: if 2Run considers that an instruction infringes the GDPR or other data protection rules, it informs the restaurant immediately.
13. Not a certified cash register system (GKS)
Qnack is an online ordering and management platform and not a certified cash register system (GKS, geregistreerd kassasysteem or "white cash register") within the meaning of the Belgian rules on certified cash registers, including the Royal Decree of 30 December 2009. Qnack contains no fiscal data module (FDM) and no VAT Signing Card (VSC). X and Z reports, receipts and overviews in Qnack are management reports, not fiscal Z reports or VAT till receipts. The restaurant itself checks whether it must use a GKS and remains solely responsible for complying with its tax and accounting obligations, such as recording transactions in a GKS, VAT returns and keeping records. Qnack is not liable for fines, tax reassessments or other consequences of the restaurant failing to meet those obligations.
14. Table pay and tips
With Table pay (included in Growth and Enterprise), guests can pay the bill in full or in part through the QR code on the table, split the bill and add a tip. • Payment provider: payments run through the restaurant's payment provider (Qnack Payments via Stripe Connect with a Stripe account in the restaurant's name, or the restaurant's own Stripe or Mollie account). Qnack does not receive or hold these funds in its own account. With Qnack Payments, the platform fee of section 6 applies to the full amount paid online, tip included. • Tips: tips belong to the restaurant; Qnack keeps no part of them beyond that platform fee. The restaurant is solely responsible for distributing tips among its staff and for their tax, social security and VAT treatment. • Seller: towards the guest the restaurant remains the seller, including for refunds, disputed payments and complaints.
15. Digital gift cards
With Digital gift cards (included in Growth and Enterprise), the restaurant sells gift cards to its guests. The restaurant is the seller and issuer of the card; Qnack only provides the technical service. Payment runs through the restaurant's payment provider (Stripe or Mollie). • VAT (multi-purpose voucher): a restaurant gift card that can be used for goods and services at different VAT rates (for example meals and drinks) is as a rule a multi-purpose voucher (Articles 30a and 30b of VAT Directive 2006/112/EC, as implemented in the Belgian VAT Code). No VAT is then due when the card is sold, but only when it is redeemed, at the rate of what is supplied at that moment. • Revenue: Qnack does not book gift card sales as revenue. X and Z reports show sold and redeemed cards separately; revenue and VAT are only recognised when the card is redeemed. The restaurant remains responsible for the correct VAT classification of its cards (for example where a card is in fact a single-purpose voucher) and for its bookkeeping; ask your accountant when in doubt. • Validity: the restaurant chooses the validity period, with a minimum of 12 months from purchase. The expiry date is shown on the card. After expiry the remaining balance can no longer be used, unless the restaurant decides otherwise. • Guests are consumers: towards its guests the restaurant must comply with consumer law (Book VI of the Belgian Code of Economic Law), including clear information on price, validity and conditions and, for distance sales, the 14-day right of withdrawal unless a statutory exception applies. The restaurant handles refunds, lost cards and guest complaints.
16. Featured in postcode search (paid placement)
With the Featured in postcode search add-on (€19 per month, not included in any plan), a restaurant pays for a more prominent position in Qnack's postcode search results. This is a paid placement and no guarantee of orders or revenue. • Labelling: featured results are always clearly labelled "Sponsored" or "Featured" ("Gesponsord" / "Uitgelicht") and are never presented as an ordinary search result, in line with the rules on unfair commercial practices and paid ranking in Book VI of the Belgian Code of Economic Law. • Main ranking parameters (Article 5 of Regulation (EU) 2019/1150): postcode search only shows restaurants that deliver to the searched postcode through an active delivery zone, have an active subscription or running trial and have not switched off their directory listing. These ordinary results are currently ranked by the date the restaurant was activated on Qnack (oldest first). Featured restaurants are shown at the top with the label and are ordered among themselves the same way. Payment does not influence the other parameters. If Qnack changes these parameters, we update this text. • Term and cancellation: the add-on is billed monthly in advance and can be cancelled monthly; cancellation takes effect at the end of the current month. • Introductory offer: the first time a restaurant takes Featured in postcode search, it gets 50% off the first month (€9.50 instead of €19). The offer applies once per business (restaurant account), only to the first month and only when it is shown at checkout; it does not apply again after a cancellation and new subscription. After the first month the normal price of €19 per month applies, and the add-on can be cancelled at any time with effect at the end of the current month. Qnack may end the offer for new subscriptions; a discount already granted is kept.
17. Prepaid campaign credits (SMS and WhatsApp)
Restaurants can buy prepaid campaign credits in the dashboard to send SMS and WhatsApp campaigns to their customers. • Packs and prices: 250 credits for €49, 1000 credits for €179 and 5000 credits for €889 (from about €0.18 per message). These are final prices: 2Run charges no VAT on top (special VAT exemption scheme for small businesses, art. 56bis Belgian VAT Code). The price shown at checkout applies. 1 credit is 1 SMS part of 160 characters (70 with emoji or special characters) or 1 WhatsApp message; the dashboard shows the credit cost of a campaign before it is sent. • Payment and invoice: one-time payment through Stripe. The credits are added to the restaurant account as soon as the payment succeeds. 2Run issues an invoice for every purchase. • Validity: credits are valid for 12 months from purchase; the oldest credits are used first. After 12 months the unused balance expires without refund. The validity keeps running while access to the dashboard is paused. • No right of withdrawal and no refund (B2B): credits are sold only to businesses for their trade or profession (Article I.1, 2° of the Belgian Code of Economic Law), so the consumer right of withdrawal does not apply. Credits are not refunded, not exchangeable for cash and not transferable to another account, except where Qnack fails to deliver the service as described; in that case the restaurant can ask for a refund of the unused credits at support@qnack.be. • Credit back: credits for messages that are not delivered (send error, message reported as failed or undelivered, consent withdrawn before sending, or quiet hours reached) are credited back automatically. Credited-back credits are valid for at least 30 days. • Sending rules: campaigns are only sent between 9:00 and 20:00 (Belgian time), with at most one campaign every 10 minutes. SMS messages go out under the restaurant's name or the sender name it chose or, where that is not possible, under "Qnack" or our number; every message states the sender and a free way to unsubscribe. • Consent only: the restaurant sends campaigns only to recipients who gave prior explicit consent (opt-in) and have not unsubscribed, with an easy unsubscribe option in every message. For WhatsApp, Meta's rules for business messages and templates also apply. • Roles: the restaurant is the controller for its marketing and responsible for complying with the GDPR, Article XII.13 of the Belgian Code of Economic Law and the Royal Decree of 4 April 2003 on advertising by electronic mail. Qnack (2Run) acts as processor (section 12) and sends through the messaging subprocessors in the subprocessor list (section 14 of the Privacy Policy). • Abuse: Qnack may stop a campaign or suspend credits in case of spam, complaints or where consent cannot be demonstrated.
18. Physical goods (Qnack Shop)
Through the Qnack Shop in the dashboard, restaurants can order printed products and hardware. 2Run is the seller. • Products and prices (final prices; 2Run charges no VAT on top, special VAT exemption scheme for small businesses, art. 56bis Belgian VAT Code; shipping within Belgium included): printed menu cards (A3 trifold, 170 g matte, folded) 50 pcs €129, 100 pcs €189, 250 pcs €339; A5 promo flyers (double-sided, 170 g matte) 500 pcs €89, 1000 pcs €99, 2500 pcs €139; QR table stands (A5 acrylic, with the QR code of each table) 5 pcs €239, 10 pcs €419; door sticker "Order with Qnack" (15 x 21 cm, with the QR code of the ordering page) 3 pcs €39; 80 mm receipt printer €279; 10" Android tablet with stand €229; TV stick €69; Starter kit (printer, tablet and remote setup) €469; Display kit (pre-configured TV stick) €89. The TV stick and the Display kit do not include a TV. The price shown at checkout applies. • Order and payment: an order is placed when the restaurant pays it through Stripe. For printed products the restaurant must first approve the print proof. 2Run issues an invoice for every order. • Delivery: only to an address in Belgium. Indicative delivery times after payment: printed products usually 5 to 10 working days, hardware in stock usually 2 to 5 working days. These periods are not binding unless expressly agreed otherwise; if we expect a delay, we let the restaurant know by email. If an order has not been delivered 30 days after payment, the restaurant can cancel it and gets the full amount back. • Cancellation: before payment the restaurant can cancel the order itself in the dashboard. After payment, an order can only be cancelled through support@qnack.be as long as production or shipping has not started; the amount paid is then refunded in full through Stripe. • No right of withdrawal (B2B): the Qnack Shop sells only to businesses for their trade or profession (Article I.1, 2° of the Belgian Code of Economic Law); the consumer right of withdrawal does not apply. Menu cards, flyers, QR table stands and door stickers are made to order with the restaurant's own content and, once production has started, cannot be returned or refunded, except for a defect as described below. Hardware is not taken back either, except for a defect. • Content and proof: the restaurant checks the print proof and is responsible for prices, allergens, spelling and other content. Errors in content the restaurant approved are not a defect. • Defects and damage: visible damage, missing items or a print that deviates from the approved proof must be reported to support@qnack.be within 7 days of delivery, preferably with photos. 2Run then reprints or replaces the product or refunds it. Hardware is also covered by the manufacturer's warranty; 2Run helps the restaurant with a warranty claim. To the extent permitted by law, 2Run's liability is limited to repair, replacement or refund of the product. Mandatory rules on hidden defects and on unfair terms between businesses (Article VI.91/1 ff. of the Code of Economic Law) are not affected. • Risk and retention of title: the risk of loss or damage passes to the restaurant on delivery. The goods remain the property of 2Run until the full price has been paid. • Partners: the print and shipping partners are listed in section 14 of the Privacy Policy.
19. Appendix: plans, add-ons and prices
All prices are in euro. 2Run charges no VAT (special VAT exemption scheme for small businesses, art. 56bis Belgian VAT Code). The price shown at checkout applies. Plans (monthly or yearly, with a free 14-day trial): • Starter: €29 per month or €288 per year. The WhatsApp order channel is free for 90 days from the creation of the restaurant account; after that it is available as an add-on or through Growth. AI Upsell up to 100 AI suggestions per calendar month; above that, the upsell items flagged by the restaurant are shown without AI. • Growth: €79 per month or €780 per year. Included: WhatsApp order channel, unlimited AI Upsell (fair use), Billit Peppol invoicing, Table pay (QR, split bill, tips), digital gift cards and Pro operations. • Enterprise: €249 per month or €2500 per year. Everything in Growth, plus the Accountant package and the Menu board at the Enterprise price. Free in every plan: the loyalty card (stamp card) and email and push campaigns to customers who gave consent. Add-ons: • WhatsApp order channel: €60 per year (included in Growth and Enterprise). • AI Upsell: €96 per year (included in Growth and Enterprise). • Billit Peppol invoicing: €60 per year, with the restaurant's own Billit account (included in Growth and Enterprise). Peppol without your own Billit account through a Qnack partnership is coming soon and is not offered yet. • Pro operations (happy hour pricing and pickup display): €84 per year (included in Growth and Enterprise). • Accountant package (monthly ZIP of sales and invoices, emailed to the restaurant's accountant): €60 per year (included in Enterprise). • Featured in postcode search: €19 per month; 50% off the first month on a business's first subscription (not included in any plan; see section 16). • Menu board: €50 one-time, or €29 with Enterprise (see section 7). • Premium support: €300 per year. • Setup and onboarding: €149 one-time. Transition: restaurants that already used happy hour, the pickup display or the Accountant package before these were offered as add-ons get the relevant add-on free until 5 February 2027 inclusive. Qnack Shop and campaign credits (one-time purchases, not a subscription): printed menu cards, QR table stands, door stickers and hardware (section 18) and prepaid campaign credits for SMS and WhatsApp: 250 credits €49, 1000 credits €179, 5000 credits €889 (section 17). Billing and renewal: monthly plans are billed monthly and yearly plans and yearly add-ons yearly, in advance. They renew automatically for the same period unless the restaurant cancels before the renewal date in the dashboard or at support@qnack.be. Cancellation: cancellation takes effect at the end of the current period. Periods already paid are not refunded, except where Qnack fails to deliver the service as described. Price changes: Qnack announces price increases at least 30 days in advance by email or in the dashboard. They apply from the next renewal period; the restaurant can cancel before the new price takes effect. Change of VAT status: 2Run currently applies the special VAT exemption scheme for small businesses. If 2Run becomes subject to VAT (for example because its turnover exceeds the legal threshold), the listed prices become prices excluding VAT from that date and the VAT due is added; Qnack announces this as early as possible by email or in the dashboard. VAT-registered restaurants can generally deduct this VAT. For subscriptions the restaurant can cancel before the next renewal if it does not accept this.
Last updated: 11/11/2026