Cookie Policy
This translation is provided for convenience. In case of any discrepancy between this translation and the Dutch version, the Dutch version prevails.
1. What are cookies?
Cookies and similar technologies (such as local browser storage) are small data files that help the website and app work, remember your preferences and — only with your consent — measure use.
2. Strictly necessary
Needed for signing in, security and remembering your choice; they cannot be switched off: • qnack_admin_refresh — sign-in session for restaurant, staff and courier accounts (secure, httpOnly), 7 days. • qnack_customer_refresh — sign-in session for customer accounts (secure, httpOnly), 7 days. • cookie_consent — remembers your cookie choice, 180 days. • qnack_device_id (browser storage) — random identifier of this browser so each device keeps its own sign-in session, until you clear browser data. • cookie-consent (browser storage) — the same choice, also kept in this browser, valid for 180 days.
3. Preferences
• qnack_locale (cookie and browser storage) — your language, 1 year. • qnack_theme (browser storage) — light or dark display. • qnack_geo_autosearch_v1 (browser storage) — remembers whether nearby restaurants may be searched automatically. • Dashboard settings for restaurant users (browser storage), for example a closed introduction tour. Browser storage stays until you clear your browser data.
4. Analytics and marketing
Analytics: Umami, hosted on our own servers in Germany, does not set cookies and is only loaded after you accept analytics. Qnack does not currently use marketing or advertising cookies; if this changes, they will only be placed with your separate consent and listed here. Qnack does not use a cookie wall: you can reject, customise or accept without losing access to the service. The cookie banner offers the categories Analytics and Marketing so you can decide in advance: at the moment only Analytics loads anything (Umami, without cookies); a Marketing choice is stored but places nothing.
5. Third parties
Payment providers such as Stripe and Mollie (also for Table pay and gift card purchases), and sign-in with Google or Apple, can place their own cookies on their own pages when you use them. Our error monitoring does not use cookies.
6. Changing your choice
You can change your choice at any time through the cookie settings button, or by clearing cookies and site data in your browser. After clearing, we ask for your choice again.
Last updated: 11/8/2026